Followloop

Terms of service

Last updated 23 October 2026

These terms apply to the Followloop service provided by 4J Solutions, obrt za računalno programiranje, vl. Vedran Jandrašinčec, Milana i Naste Rojc 11a, 43000 Bjelovar, Croatia (OIB 27824314046, MB 98647679) ("we", "us") to the business that creates an organization in Followloop ("you", "the customer"). By signing up or using Followloop you accept these terms on behalf of that business. Questions: the contact address published on this website.

1. The service

Followloop is a web application that connects to your mailboxes, keeps track of your sales conversations, suggests stages and next steps with AI, drafts emails for your approval and sends emails you queue through your own mailboxes. Features are described in the help guide and may change over time; we will not remove a core feature you pay for without reasonable notice.

2. Accounts

  • Users sign in with a Microsoft or Google account. Keep those accounts secure; we recommend turning on two-step sign-in in Followloop as well.
  • Owners decide who joins the organization and what they can access, and are responsible for what users do in it.
  • Information you give us when signing up must be accurate.

3. Acceptable use

You must use Followloop lawfully and in particular:

  • have a legal basis under the GDPR and the applicable electronic marketing rules for every person you email, and honour unsubscribe requests (Followloop does this automatically for emails it sends);
  • not send bulk unsolicited email, phishing, malware or illegal content, and not use purchased lists where the law does not allow it;
  • not try to get around sending limits, access other customers' data, overload the service or reverse engineer it;
  • follow the terms of your email provider and of any service you connect.

We may pause sending or suspend an account that breaks these rules or puts the service or its email reputation at risk. Where possible we will tell you first.

4. Your data

You own the data you put into Followloop. You give us the right to process it only to provide and secure the service. You can export it at any time and delete it in the app. Our handling of personal data is described in the privacy policy and in section 10.

5. AI features

AI suggestions and drafts can be wrong. You are responsible for checking a draft before you send it and for the content of every email you send. Followloop never sends an AI draft without a user's approval.

6. Trial, fees and cancellation

  • New organizations get a 14-day free trial with the limits shown in the app. No card is needed for the trial.
  • After the trial, paid plans are billed monthly in advance through Stripe at the price shown when you subscribe, plus applicable taxes.
  • You can change plan or cancel at any time in the billing portal. Cancellation takes effect at the end of the paid period; fees already paid are not refunded unless the law requires it.
  • If the trial ends or a payment fails and is not resolved, sending and AI stop, but you can still sign in, see and export your data.
  • We may change prices with at least 30 days' notice to owners; the change applies from your next billing period.

7. Availability and support

We work to keep Followloop available and secure, but we do not guarantee uninterrupted service and offer no service level agreement unless agreed in writing. Planned maintenance is kept short. Support is available at the contact address published on this website.

8. Liability

To the extent the law allows, we are not liable for indirect or consequential damage, lost profit or lost data that could have been avoided by exporting it, and our total liability for any claim is limited to the fees you paid in the 12 months before the event. Nothing in these terms limits liability that cannot be limited by law, such as for intent or gross negligence. You will compensate us for claims by third parties caused by emails you sent in breach of section 3.

9. Ending the contract

You can stop using Followloop and delete your organization at any time. We can end the contract with 30 days' notice, or immediately for serious breach of these terms. After the organization is deleted, its data is removed as described in the privacy policy.

10. Data processing terms

Where we process personal data on your behalf (contacts and emails), these terms form a data processing agreement under Art. 28 GDPR:

  • Subject and duration: providing the service, for as long as your organization exists.
  • Data and people: the contact data and email content described in the privacy policy, about your contacts, prospects, customers and users.
  • Instructions: we process the data only to provide the service as you configure it, unless the law requires otherwise, in which case we will tell you where permitted.
  • Confidentiality and security: people with access are bound by confidentiality. Technical and organizational measures include encryption in transit and at rest, secrets in a key vault, separation of each organization's data, access control and logging.
  • Subprocessors: you authorise the subprocessors on the subprocessors page. We will announce new ones there and by email to owners at least 14 days in advance; you may object and end the contract if you do.
  • Assistance: we help you answer data subject requests (the app has export and erase functions) and with security, breach notification and impact assessments as far as reasonable.
  • Breaches: we notify owners without undue delay after becoming aware of a personal data breach affecting your data.
  • End of processing: when you delete the organization, we delete the data, as described in the privacy policy. You can export it before.
  • Audits: we make available the information needed to show compliance and answer reasonable questions in writing.

11. Changes to these terms

We may update these terms. Material changes will be announced to owners by email at least 30 days in advance. If you continue to use Followloop after that, the new terms apply.

12. Law and courts

Croatian law applies. Disputes go to the competent court in Zagreb, unless mandatory law gives you another forum.